Privacy Policy

Detailed circumstances under which we will release your information to a third party:

• We may compile data and aggregate information that you give to us, but this information may not be disclosed in a manner that would personally identify you in any way.
• We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
• We may disclose some or all of the information that we collect, as described below, to creditors, or third parties that you have authorized who need this information in order for us to assist you after a counseling session.
• We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
• We collect nonpublic personal information about you from the following sources: Information we received from you on our applications or other forms you provide; Information about your transactions with us, your creditors, or others; and
• We may disclose the following kinds of nonpublic personal information about you: Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income; Information about your transactions with us, your creditors, or others, such as your account balance, payment history, parties to transactions and credit card usage.

WHO WE ARE

Our website address is: https://horizonsfamily.org

Our agency is committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We realize that the concerns you bring to us are highly personal in nature. We assure you that all information shared both orally and in writing will be managed within legal and ethical considerations.

To assist us in our work with you, staff may seek supervision/consultation with professional colleagues within the agency and, where appropriate and necessary, with other resources in the community. For the purpose of evaluating our services, gathering valuable research information and designing future programs, we may use aggregated case file information. Clients anonymity will be maintained through the use of a client number or by using aggregate data in all circumstances.

OUR COLLECTION OF INFORMATION

In the course of a visit to https://horizonsfamily.org and any of our sub-domains, we collect a variety of information directly from visitors and customers. Anyone can visit our site without entering any personal information. On certain pages, users may be asked for personal information to provide a service or carry out a transaction that they have requested. The personal information we collect from a user in any of these circumstances may include:

contact details, such as a user’s name, company/organization name, e-mail address, telephone and fax numbers, and physical address; information about the user’s company/organization and role; country of residence; email marketing preferences; information used to customize and facilitate the use of our websites; inquiries about and for our services; information that assists us in identifying the services that best meet visitors’ needs; event and service registration information; feedback from users about our websites and about our products and services in general; the content of a testimonial, rating, review or comment, or other user-generated content that may be posted publicly on our sites.

We also collect and securely store information about our customers from sources other than our websites.

INFORMATION WE COLLECT FROM VISITORS TO OUR WEBSITE

WEB SERVER LOGS

As is common with websites, a record of all visits to Horizon Family Services’s site is stored on our web servers. These log files include data that is not associated with any visitor’s identity that is not used to associate with personally identifiable information provided by any visitors to our sites. Information collected in these logs includes details such as a visitor’s IP address, browser type, referring page and time of visit. We also collect information about visits to our sites, including what pages are viewed, the number of bytes transferred, the links clicked, the materials accessed, and other actions taken within Horizon Family Services sites/subdomains.

COOKIES

Many of the advanced functions available to users of our sites require the use of files called cookies, which store a small digital record of user preferences and recent activity on our visitor’s computers. While cookies are not required in order to browse our site, they are an integral part of the browsing.

EMAIL ADDRESSES

When customers register an account with a Horizon Family Services site, we gather the email address and password provided. Passwords are stored in an encrypted format for the protection of our customers. Email addresses provided to us for the purposes of creating an account or subscribing to a newsletter are stored securely on our servers. With our customers’ permission, we may use their personal information gathered via our website to inform them of products or services available from Horizon Family Services. When collecting information that might be used to contact subscribers about our products and services, we will always provide the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing customers to stop delivery of that type of communication. If they elect to unsubscribe, we will remove them from the relevant list immediately.

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

HOW WE USE THE COLLECTED DATA

We use our subscriber’s personal information to deliver information and communicate in a permission-based manner, facilitating the use of our websites, and so forth. In order to offer a more consistent experience in interactions with Horizon Family Services, information collected by our websites may be combined with information we collect by other means.

COOKIES AND TRACKING PIXELS

We may use session cookies to store elements of user profiles, to facilitate movement around our site and other information useful in administering the session. We may also use this information to make our websites easier to use by eliminating the need for customers to repeatedly enter the same information or by customizing our site to their particular preference or interests. Our sites also may contain electronic images known as tracking pixels that allow us to count the number of users who have visited those pages. We may include tracking pixels in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on browsers visiting our websites. These cookies are set and read by Google, and they are used to increase the effectiveness of our websites for our visitors. To opt out of Google tracking, please visit this page.
We may use Google AdWords remarketing to market our sites across the web, which places a cookie on browsers visiting our sites. Google reads these cookies and may serve ads on other sites based on pages and products viewed on our sites. You may opt out of this advertising program by visiting Google’s opt out page. If you are concerned about 3rd party cookies served by other networks, you should also visit the Network Advertising Initiative opt-out page.
We may use a CRM to collect insights on user behavior and manage our content marketing to subscribers and contacts who provide us with their contact information for the purpose of communications.

DATA STORAGE/DATA RETENTION POLICY

Records of online customer communications are stored securely on our servers and platform, and accessible to members of Horizon Family Service’s employees. We will retain records of those communications unless requested otherwise by the contact. We consider our contacts, whether they are active clients or not, an active contact in the course of doing business, unless otherwise requested.

CREDIT CARD INFORMATION

Credit card information collected from customers is used to process payment for invoices and will not be stored by Horizon Family Services.

OUR USE OF WEB ANALYTICS

Horizon Family Services uses industry standard web analytics to track web visits. Users may opt out of web analytics by installing the following tools on their computer. Please visit https://tools.google.com/dlpage/gaoptout for more information.

DISCLOSURE OF PERSONAL INFORMATION

Except as described below, personal information provided to Horizon Family Services through our website will not be shared outside of Horizon Family Services without permission. Horizon Family Services contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our websites. We provide these companies with only those elements of our customers’ personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

SECURITY

Horizon Family Services is committed to protecting the security of the non-public personal information shared with us by our contacts. We maintain physical, electronic and procedural safeguards to help protect that non-public personal information from unauthorized access, use, or disclosure. Our payment processing systems, as well as those of our partners in payment processing, are PCI compliant, using industry-standard Secure Socket Layer (SSL) technology to encrypt sensitive customer data both in transit and in storage. This technology is designed to prevent unauthorized persons from accessing your personal information in the course of a transaction.

REVIEWING PERSONAL INFORMATION

Contacts may request to review and correct any personal information collected via our websites, or request to stop using it by emailing us through our contact form. We may take steps to verify the identity of the person making the request before providing any access to personal information. Contacts can help us to maintain the accuracy of their information by notifying us of any change to their mailing address, phone number, or e-mail address.

LINKS TO OTHER SITES

Our websites may contain links to other sites and content such as social media, video archives, professional, non-profit and government organizations, and publications. We also link to third-party providers that host, maintain and operate a variety of web-based services. While we try to link only to sites and services that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other companies and their sites.

COMPLIANCE WITH THE GENERAL DATA PROTECTION REGULATION (GDPR)

Horizon Family Services procedures and policies meet the general spirit of GDPR. In the event of a security breach of our contact’s private data, all reporting protocols will be met. Data collection will be considered valid until a contact requests to be removed from communications, have their data deleted or otherwise requests clarification on data use.
Should a contact residing in the EU at the time submit their information, Horizon Family Services will follow GDPR requirements as they pertain to all policies stated within this statement.

ENFORCEMENT OF THIS PRIVACY STATEMENT

Questions regarding this statement or our handling of personal information should be addressed through our contact form. We will promptly address any concerns and strive to reach a satisfactory resolution.

CHANGES TO THIS PRIVACY STATEMENT

Horizon Family Services may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top of the privacy statement.